Questions, answered.
The essentials about availability, services, the app, payment and support.
What is Jhatpat?
Jhatpat is a local-services platform that brings everyday home, repair, mobility, care and lifestyle services together in one app, with verified local partners, opening city by city across Tier-2 India.
How do I book?
Use the Jhatpat app on Android or message our official WhatsApp number. Choose a service, pick instant or a slot, and confirm. You get a booking ID and live status.
Can I see the price before confirming?
Yes. Every service shows a starting price, what is included and what is not. Time-based services (home help, care) are priced per 30 minutes or per hour; repair visits show a visit charge, and the partner sends a quote in the app before any work starts.
When do I pay?
Every booking is paid in the app when you confirm — UPI, card or wallet, with the bill (MRP, discounts, GST) shown first. Repairs take the visit charge at booking and the quoted work only after you approve it in the app. Rides, courier and moves are estimated by distance and settled on the actual route. Scrap pickups pay you. There are no hidden charges and no cash at the door.
Where is Jhatpat available?
We open one city at a time, neighbourhood by neighbourhood — Ranchi, Lucknow, Dhanbad and Varanasi are on the way. The app shows exactly what is live at your address, and you can ask for your city on WhatsApp.
Are partners verified?
Yes. Every partner completes government-ID and address verification plus a live selfie check, and a training session before their first job. Jobs start only with a 4-digit code from you, and every booking has in-app support.
Can I book the same person every week?
Recurring bookings let you set days, time and duration. We assign the same partner whenever possible and tell you if that changes.
What if I need to cancel?
Cancel from the app. It is free until an hour before the slot; after that a small fee applies because a partner is already on the way. Details are shown before you cancel.
Can I join as a service professional?
Yes. Download the Jhatpat app, choose "I want to work with Jhatpat", and complete the 5-step application. Verification and a short training session happen within a few days in your city.
Are care services medical?
No. Elderly companion, babysitting and pet care are non-medical by default unless a separately qualified medical service is explicitly listed.
Do partners bring supplies?
Partners bring their own basic tools. For home help and cleaning, everyday supplies (broom, mop, detergent) are yours unless the service lists them as included.
How do I reach support?
On WhatsApp, from the Help section inside the app, or by email at jhatpat@gmail.com. Support is available 8 am – 10 pm in Hindi and English.
Still have a question?
Message us on WhatsApp — a person answers, 8 am to 10 pm.